Survey Results
Siuslaw Public Library District: 2026 Community Survey — Executive Summary
As part of the Siuslaw Public Library District (SPLD) strategic planning process, consultant Dr. Audrey Barbakoff designed an independent community survey from March 1 to April 6, 2026, collecting 335 responses from district residents. The survey was available in both English and Spanish, online and in print.
Community satisfaction is exceptionally high. SPLD received a Net Promoter Score of 73 — a metric used across industries to gauge whether people would recommend an organization to others. Bain & Company, which created the NPS framework, classifies anything above 50 as excellent and above 80 as world-class. At 73, SPLD sits firmly in excellent territory. Satisfaction scores across every measured domain — customer service, facilities, collections, programs, website, technology, and digital resources — averaged at least 4.0 out of 5, with customer service scoring highest at 4.73.
Patrons use the library broadly and enthusiastically. Most visit weekly or monthly, primarily for books and materials, programs, and simply to spend time in the space. Art displays, Interlibrary Loan, and the Libby app (for accessing digital books and audiobooks) are among the most-used services and resources.
Looking ahead, the community wants more of what already works. The clearest priorities from open-ended responses were expanding physical and digital collections, growing programs across all age groups, and improving facilities — particularly children's and teen spaces. There is also strong appetite for a Library of Things and more program offerings at times accessible to working adults and families.
Respondents to the survey skew toward library users and retired women who live in Florence, which is also reflective of the library's demographic base. Other engagement methods were used alongside the survey to capture underrepresented voices. This included more than 30 in-person community conversations led by library staff with a variety of library users and non-users of all ages, in addition to three town hall events open to the general public.